“We’re burning out”: Disability workforce at breaking point

A new survey of disability support workers has highlighted serious challenges in the sector, with many staff saying low pay, long hours and constant shortages are forcing them to think about leaving their jobs.

Workers considering leaving

The Health Services Union (HSU) survey found that almost two out of three disability support workers had considered leaving in the past year. Many said the combination of low wages, high stress and lack of support is unsustainable.

This turnover is not just an issue for employers. For people with disability and their families, it can mean losing a trusted worker and having to adjust to new faces and routines, sometimes with little notice.

Not enough staff on duty

Almost half of the workers surveyed said there are often not enough staff on duty to provide the level of care they would want for their own loved ones. More than seven in ten believe the quality of care is already being affected.

Staffing shortages can lead to shorter visits, rushed care, and reduced opportunities for community participation. Families often step in to fill the gap, creating extra pressure at home.

Decline in training and supervision

Zelda Riddell, who has worked in the sector for nearly 13 years, said she has noticed a drop in training and supervision standards.

“That is really just disappearing out of the sector now … because the NDIS does not fund disability services adequately,” she said.

This decline not only makes it harder for workers to do their jobs but also impacts the safety and quality of support for participants.

Call for better pay

The HSU is urging the Federal Government to provide a $5 an hour pay rise for disability support workers. They argue that this targeted funding would help retain staff and make the sector more attractive to new workers.

Union leaders say without better pay and conditions, the NDIS workforce will continue to shrink, making it harder for people to get the support they need.

A growing workforce shortfall

Earlier this year, the union warned the sector could be short by as many as 100,000 workers in coming years if nothing changes. This would put even more strain on people trying to access services.

Why this matters 

For those relying on the NDIS, the survey results highlight what many already experience day to day: cancelled shifts, limited worker availability and difficulty building long-term, trusted relationships with support staff.

Families and advocates say a stronger, more stable workforce is essential if the NDIS is to deliver on its promise of choice and control for people with disability.